Financial services want to deliver better customer experiences. However, only 40% of brands are confident that their customer profiles are complete and accurate. How can financial brands improve the customer experience if they don't truly know their customers?
In this research from Forrester Consulting commissioned by Epsilon, you will learn what’s stopping financial services brands from understanding each customer—and how they can improve. In this infographic, you will gain a better understanding of:
- Why financial services brands are not seeing results from their identity programs
- What financial services risk when they undervalue identity programs
- The benefits of getting identity resolution right
And if you're interested in learning more about identity resolution's impact across industries, check out the full Forrester study.