How do I request access to my marketing data summary?
U.S. consumers may request access to their summary by filling out and submitting the online request form.
At this time, consumers outside of the U.S. cannot request access to their information using the online process. For access, please contact us directly at firstname.lastname@example.org (North America), email@example.com (Asia Pacific region) or firstname.lastname@example.org (EU/EAA region).
You can also choose to download the form, fill it out offline and submit it via the U.S. Postal Service to the address provided on the form. Requests submitted by postal mail must include a voided check. We use this check for verification purposes only and securely shred the check upon verification.
- Why do I have to send a voided check if I submit my marketing data summary request via postal mail?
To ensure security, we use the voided check to verify the identity of consumers who request their marketing data summary via postal mail. Since we are matching your name and address to our database, we can be confident that we are providing information to the correct individual. Our online request process requires answers to security questions instead of a voided check. The security questions are provided by a third party and do not reflect the type of information in Epsilon’s databases.
- Does the marketing data summary show all of the data that Epsilon maintains associated with my name and address?
The marketing data summary is designed to show the types of information that Epsilon collects from our sources. We use this information to group consumers into “niches” or segments based on similar interests. These groups and models change constantly as the information Epsilon has changes, and our informed “guesses” about what niche you or your household belong to may be less accurate than data we have collected directly from you. The marketing data summary includes a description of the niche Epsilon currently has you in under the heading “Segmentation.” For more information on how Epsilon may make inferences and group consumers, please see our consumer guide to direct marketing.
- The marketing data summary request form allows for only one first and one last name. What if I recently changed my last name or use a nickname?
The marketing data summary can be generated for only one first and last name pair or combination. If you have recently changed your last name — for example, you got married — and want to see the data that Epsilon has for both your current and previous names, you will need to submit a separate request for each name variation. Likewise, if you use a nickname you will need to submit a separate request for each non-traditional nickname. Traditional nicknames (i.e., William, Bill and Billy) will likely have been automatically associated by our database.
- If I have recently moved, will there be data about me at my new address?
Your information may not reflect activity at your new address if our databases have not yet received this information. However, in a few months, once your information has been updated through the National Change of Address process through the U.S. Postal Service, you should see data from your old address associated with your new address. If you just moved and would like to request your information, we recommend that you wait a few months.
- My marketing data summary was returned and it was blank. What does it mean?
It means that we do not have any information associated with your name and address as provided on the request form. Therefore, the marketing data summary that we generated does not contain any information.
- Can I request a marketing data summary on my minor child?
Epsilon cannot provide a marketing data summary on individuals under the age of 18 years. We do not knowingly allow marketing to children using the data in our databases.
- If I’ve already opted out of your databases, will I receive a report?
If you have already opted out, you will receive a blank marketing data summary because we will not be able to match your name and address to our database.
- What if I want to change some information in Epsilon databases?
We do not enable modification of the information in our databases because we are not the original source of the information. You may opt out of Epsilon’s marketing databases at any time by sending an email to email@example.com or by calling 1 888 780 3869.
- How long will it take to receive my marketing data summary?
We are committed to processing marketing data summary request forms promptly. However, due to the volume of requests, it could take up to 14 business days for the report to be mailed to you.
- What if I cannot print the marketing data summary request form?
Please contact our Consumer Care team using the contact information listed below and we will mail you a blank copy of the marketing data summary request form.
Phone: 1 888 780 3869
P.O. Box 1478
Broomfield, CO 80038
- Who can I contact for more information?